Chapter Services and Membership Specialist

The Association for Fundraising Professionals (AFP) is looking for a Chapter Services and Membership Specialist.  This permanent, full-time position is located in Arlington, VA. The incumbent is required to come to AFP headquarters located in Arlington, Virginia two days/week – Tuesday and Wednesday.

Position Summary

The Chapter Services and Membership Specialist supports communication between AFP Global and chapters, and helps facilitate communication between chapters and members.  The incumbent uses a variety of technology platforms to strengthen the connection between AFP Global and local chapters, enabling chapters to support the mission of the Association. This position acts as primary contact for general questions from chapter leaders and chapter administrators. 

Responsibilities and Duties

• Member/Customer Services: Responds promptly to general Chapter Engagement email and voicemail. Responds to and fulfills informational requests. Updates member and chapter leader records as needed. Responds to chapter questions regarding their monthly membership reports and statistics
• Chapter Website Program: Maintains the administrative aspects of the website program, including resolution of technical issues, and serves as the primary liaison between AFP Global and all vendors and service providers involved in the program. 
• Online Communities: Moderates and updates online communities for various aspects of AFP membership including volunteer leaders, collegiate members and chapter administrators. Also maintains online tools for the chapter engagement department of AFP.  
• Website Maintenance: Coordinates and updates chapter engagement information and the Chapter Resource Guide on the AFP Global website to ensure easy access by chapter leaders.  Updates chapter event and contact information on individual chapter pages.    
• Ongoing Chapter Communication: Produces and coordinates content for bimonthly newsletter to chapter leaders.  Works with other AFP departments as necessary to ensure chapter leaders receive up to date information.  Proactively contacts Chapters to highlight successes in communications.
• Virtual Programing: Support all virtual Chapter leader sessions including communications, IT support and identifying potential chapter initiatives to spotlight.
• Chapter Programs:  Maintains reporting and tracking systems for the Accord process, Chapter Ten Star Awards, IDEA Champion Awards & Scholarship Programs. Communicates directly with chapter leaders regarding receipt of materials and additional materials for these programs. Ensures the chapter metric tracker is up to date with accurate information.
• Chapter Engagement and Membership Department: Supports Chapter Engagement and Membership Department with planning for annual AFP ICON and AFP LEAD chapter leader conference sessions.
• Surveys and Evaluations:  Supports the chapter engagement & membership departments by developing and implementing surveys and retrieving and analyzing data for both for AFP Global and chapters.

Qualifications, Education, Experience and Skills

• Bachelor’s degree or equivalent professional experience.
• Must be innovative, creative and highly motivated. Must be able to work with minimal supervision, and also proactive with communicating project progress and seeking support from within the team.
• Must possess the ability to interact well with individuals from all levels of the organization with varying skill levels and differing personalities.
• Must have experience with a variety of technology platforms and tools, including, but not limited to, Microsoft Office, AMS databases, web content management systems, web meeting platforms, and registration and event software.  Web programming experience a plus. 
• Must be willing to keep up on the latest technologies and learn new skills in a rapidly evolving environment
• Must have a strong service orientation towards both internal and external clients.
• Organized, detail oriented, customer service oriented, strong communication, writing and technical skills.
• Minimum of three (3) years of work experience with increased program or project responsibility required; experience with a not-for-profit organization strongly preferred. Personal volunteer experience a definite plus.

About AFP

The Association of Fundraising Professionals (AFP) is the professional association of individuals and organizations that generate philanthropic support for a wide variety of charitable institutions. Founded in 1960, AFP advances philanthropy through its 26,000 members in more than 240 chapters throughout the world. AFP has inspired global change and supported efforts that have generated over $1 trillion. AFP’s individual and organizational members raise over $115 billion annually.