Donor Operations Manager

The Friends Committee on National Legislation (FCNL) is hiring a proactive and organized Donor Operations Manager to lead key functions in executing and optimizing donor operations at FCNL. This position oversees complex gift processing systems, ensures data integrity across platforms, and manages donor stewardship strategies. 

Key Responsibilities:  

• Gift Processing & Data Management:  
  Lead all aspects of mail processing and gift entry for a wide range of donation types. Oversee and improve donation processing systems. 
• Acknowledgments & Donor Stewardship:  
  Lead the development and production of acknowledgment letters and consolidated receipts for individual and institutional donors.  
• Database & Record Maintenance:  
  Maintain and update donor records in Raiser’s Edge/RENXT, ensuring biographical updates and communication preferences are accurately recorded. 
• Sustainer Program Administration:  
  Direct all operational aspects of the monthly giving program (raising $600k annually), including payment processing and lapsed donor resolution. 
• Operational Support:  
  Provide high-level administrative and technical support for Annual Fund, Planned Giving, Major Gift, and Capital Campaign programs. Contribute to the development of department-wide procedures and materials; manage Development documentation and offsite storage. 

Skills and Experience:  

• 3-5 years of experience in nonprofit gift processing, donor operations, or related field  
• Database/CRM experience required; Raiser’s Edge/RENXT experience strongly preferred    
• Intermediate proficiency with Microsoft Office suite; ImportOmatic a plus  
• Professional and courteous presence, on the phone and in person  
• Ability to work independently while managing multiple priorities and deadlines 
• Ability to work effectively with donors, staff, and FCNL governance  
• Strong attention to detail and accuracy required; ability to meet deadlines and follow through on responsibilities  
• Commitment to antiracism, antibias, justice, equity, diversity, and inclusion work; proven ability to work with people from a wide range of backgrounds  
• Comfort working in an office environment that reflects the Quaker testimonies of peace, equity, simplicity, and stewardship; and working within the Quaker process of FCNL  
• Desire to participate in mission of FCNL; agreement with FCNL’s policy positions and understanding of faith-based lobbying approach