Database Manager

Play a lead role in the strategic management and day-to-day operations of donor and prospect database (Raiser’s Edge).

Manages and ensures that all donor information is centralized, accurate and utilized for the purposes of donor stewardship, research and prospect management. Sets guidelines and standards for all Development and other AER staff working within the Donor CRM. Key lead on prospect research and data analysis.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned.

• Responsible for all queries, reports, and donor portfolio management.
• Manages the work of the Donor Services Coordinator to ensure timely and accurate information.
• Develop and manage fundraising performance reports for leadership and board from donor database and other sources such as ARMS (internal client system) and Power BI.
• Manage prospect pipelines, tracking, lists and reporting for Development.
• Oversee potential database migration and participate in evaluations of future data needs and systems.
• Own and execute a coordinated prospect research effort, including organizing and tracking requests, conducting primary research, and disseminating and documenting research results.
• Conduct Active Campaign training sessions for AERO Officers and Campaign Coordinators.
• Create and maintain SOPs for Donor CRM.
• Serves as the Development Office point of contact with IT for updates and other issues.
• Serves as gift entry back-up during peak giving times.
• Serves as the back-up for Business Intelligence Analyst on dashboard updates.

SUPERVISORY RESPONSIBILITIES:  Supervises temp or Donor Services Coordinator.  

EDUCATION and/or EXPERIENCE:

• Bachelor's degree required.       
• 4 - 5 years’ experience in data analytics or data development.
• 3+ years in a non-profit setting.