Director of Development, Operations
Job Title: Director of Development, Operations
Location: Bethesda, Maryland (Hybrid)
Reports To: Chief Development Officer (CDO)
FLSA Status: Exempt
Position Summary:
Under the supervision of the Chief Development Officer, the Director of Development Operations is responsible for building, managing, and optimizing the systems, data, and operational infrastructure that enable scalable, accountable, and high-performing fundraising across the organization. This role serves as the owner of the development CRM(s) and all related development data assets, ensuring accurate reporting, disciplined pipeline management, and adherence to standard operating procedures (SOPs) across philanthropic, corporate, and governmental revenue streams.
Key Responsibilities:
- Development Systems & Data Governance
- Own and administer the development CRM, including all integrations, data hygiene, permissions, and user governance.
- Collect, centralize, organize, and manage all development-related data, including CRM data, spreadsheets, and auxiliary data sources.
- Establish and enforce data standards, definitions, and governance protocols across the Development team.
- Serve as the primary liaison with IT, Finance, and external vendors related to development systems.
- Reporting, Dashboards & Pipeline Management
- Design, produce, and maintain regular development reports, dashboards, and analytics for the CDO, EVP/CEO, and senior leadership.
- Maintain fundraising and sales pipelines across all revenue types, ensuring consistent stage definitions, probability weighting, and forecasting discipline.
- Produce productivity and performance reports for Development staff, including activity tracking, pipeline movement, and conversion metrics.
- Ensure proper standard operating procedures (SOPs) are established, maintained, and followed for donor stewardship, including acknowledgments, reporting, renewals, and ongoing engagement across all donor and funding types.
- Operational Excellence & SOPs
- Develop, document, and ensure adherence to standard operating procedures for major funding processes, including prospect pipeline: qualification, cultivation, solicitation, stewardship, and reporting.
- Enable scale and accountability across all forms of governmental funding, philanthropy, corporate sponsorships, and earned revenue activities.
- Identify operational gaps and recommend process improvements to increase efficiency, transparency, and fundraising effectiveness.
- Event & Lead Follow-Up Accountability
- Ensure all event-generated leads, including hosted leadership meetings (T2Ts), are entered into the CRM and assigned appropriately.
- Ensure follow-up tasks for all T2Ts are scheduled with the appropriate staff within two (2) business days of the event.
- Collaborate with Partnerships Team to manage event pipeline/follow up.
- Monitor follow-up completion and escalate issues as needed to ensure timely engagement.
Required Qualifications:
- Bachelor’s degree required; advanced degree preferred.
- 7–10 years of progressive experience in development operations, fundraising operations, or revenue operations.
Key Skills & Competencies:
- Demonstrated expertise with CRM systems (e.g., Salesforce, Raiser’s Edge, or similar).
- Strong analytical skills with experience producing executive-level dashboards and forecasts.
- Proven ability to build SOPs and enforce operational discipline across teams.
- Exceptional attention to detail, project management, and cross-functional communication skills.
- Prior experience managing direct reports and teams.
- Use of Generative AI for effectiveness and efficiency.
- Experience using project management tools (e.g. Asana).
Why Join NACHC?
At NACHC, you’ll be part of a dedicated and collaborative team working to improve the health and well-being of communities nationwide. We offer competitive compensation, comprehensive benefits, and opportunities for growth in a purpose-driven organization.
Salary: $137,000-$178,000
